Reporter
Sarah Johnson (QA Engineer)
Date Reported
December 18, 2024
Assigned To
Mike Davis (Backend Developer)
Component
Authentication Module
Version
v2.1.3
Browser
Chrome 119.0.6045.105
Critical Severity
P1 Priority
Summary:
Users cannot log in to the application despite entering correct username and password. The login form submits but redirects back to the login page without any error message.
Environment:
Testing Environment: Staging
URL: https://staging.shopeasy.com
OS: Windows 11 Pro
Browser: Google Chrome 119.0.6045.105
Screen Resolution: 1920x1080
Network: High-speed broadband
Steps to Reproduce:
- Navigate to the application login page (https://staging.shopeasy.com/login)
- Enter valid username: "testuser@example.com"
- Enter valid password: "TestPass123!"
- Click the "Login" button
- Observe the page behavior
Expected Result:
User should be successfully authenticated and redirected to the dashboard page with a welcome message.
Actual Result:
- Page refreshes and returns to the login form
- No error message is displayed
- Username and password fields are cleared
- User remains unauthenticated
- Network tab shows 200 response but no redirect occurs
Impact Assessment:
Business Impact: Critical - Users cannot access the application, leading to potential revenue loss and customer dissatisfaction.
Affected Users: All users attempting to log in
Workaround: None available
Customer Impact: High - Complete loss of functionality for registered users
Additional Information:
- Console Errors: No JavaScript errors observed in browser console
- Network Analysis: POST request to /api/auth/login returns 200 status but response body is empty
- Session: No session cookie is set after login attempt
- Database: User credentials verified to exist and be correct in database
- Recent Changes: Authentication middleware was updated in build v2.1.3
Test Data Used:
Username: testuser@example.com
Password: TestPass123!
User Role: Standard User
Account Status: Active
Last Login: December 15, 2024 (successful)
Screenshots/Evidence:
Screenshots Available:
• Login page before submission
• Network tab showing API response
• Page state after login attempt
• Browser developer tools console
Screenshots attached to bug tracking system
Reproducibility:
Frequency: Always (100%)
Multiple Users: Confirmed with 3 different test accounts
Different Browsers: Reproduced in Chrome, Firefox, and Safari
Different Devices: Reproduced on desktop and mobile devices
Suggested Investigation Areas:
- Review authentication middleware changes in v2.1.3
- Check session management configuration
- Verify JWT token generation and validation
- Examine database connection and query execution
- Test authentication API endpoint independently
Related Issues:
Possibly Related:
• BUG-2024-002: Session timeout not working correctly
• BUG-2024-003: Password reset emails not being sent
Dependencies:
• Authentication service (auth-service v1.2.1)
• Session management library (express-session v1.17.3)